Terms & conditions

These terms apply when you visit our studios, use our website or app, or buy anything from us. By ticking the accept box when you create your account or buy a pack or membership, you agree to these terms. They work together with our Membership Terms, Client Waiver and Privacy Policy.

In short:

• Book and cancel through the LA app or website.
• Cancel at least 9 hours before class to keep your session and avoid fees.
• Packs and memberships are for your own use and can't be transferred.
• No change-of-mind refunds. Your rights under the Australian Consumer Law are never affected.
• Follow our studio rules and your instructor's directions.

"Love Athletica", "we" and "us" mean the Love Athletica company that operates your studio:

The Love Athletica brand and intellectual property are owned by Love Athletica Intellectual Property Pty Ltd (ABN 99 618 199 581). The group's holding company is Love Athletica Holdings Pty Ltd (ABN 54 664 243 770).

You must:

• Book and attend in your own name.
• Arrive 10 minutes before class. Doors close when class starts, and arriving after the start counts as a no-show.
• Bring a towel. Grip socks are required for Reformer classes.
• Follow your instructor's directions and our health and safety rules.
• Treat other members, our team and our studios with respect.
• Not photograph or film other members or our instructors in class without their consent.
• Not bring anyone into the studio who doesn't have a booking.

You must be 16 or older to take part. If you're 16 or 17, a parent or guardian must accept our Client Waiver for you.

Children under 16 can't take part in classes or wait unattended in our studios, including reception.

We may refuse entry to, or ask to leave, anyone who breaks these rules, puts others at risk, or can't show acceptable identification.

We're not responsible for belongings you bring to the studio, except to the extent loss or damage is caused by our negligence. Please don't leave valuables unattended.

• Tell us about any injury, illness or condition that could affect your safety before you take part. We may ask for clearance from your doctor or another health professional.
• We'll make reasonable adjustments where we can do so safely. We may restrict you to certain classes for safety reasons.
• Hot Mat and Heated Yoga classes run in heated rooms of 30 to 35°C. Hydrate well, and stop and tell your instructor if you feel unwell, dizzy or overheated.
• Pregnancy: Hot Mat and Heated Yoga are not suitable during pregnancy. For other classes, you need your doctor's clearance. If you're new to Love Athletica, please wait until after your pregnancy to start group classes. Existing clients can continue group classes up to 15 weeks. Tell your instructor how many weeks you are at the start of each class.
• After birth: wait until you're cleared at your 6 to 8 week check-up, then let your instructor know you're returning.
• Our instructors are exercise professionals, not healthcare practitioners. They can't diagnose injuries or give medical advice.

• Book through the LA app or our website. Payment is needed before you book.
• Cancel through the app or website at least 9 hours before class to get your session back. We can't accept cancellations by email, phone or social media.
• Packs: a late cancel (within 9 hours) or no-show forfeits the session.
• Unlimited memberships: a $10 late cancel fee and a $15 no-show fee apply. Cancelling within 60 minutes of class counts as a no-show.
• Waitlists: if a spot opens, we'll email or text you and your booking is confirmed. If you're added within 9 hours of class, the cancellation policy applies. Remove yourself from the waitlist if you no longer want the spot.
• Classes we cancel: we may cancel a class with low bookings or for reasons outside our control. We'll let you know as soon as possible, at least 1 hour before where we can, offer other times and return your session.

• Class packs are valid from your first booked class for the period shown at purchase.
• Packs are for your use only and can't be transferred or refunded for change of mind.
• If you're injured, we can extend your pack. Email hello@loveathletica.com.au with a medical certificate before your pack expires. You can find your expiry date in the app under your account.
• Intro offer: for new clients only, once per person across all Love Athletica studios. It starts from your first booked class and can't be refunded or transferred. Creating extra accounts to buy it again means the offer will be cancelled and classes charged at the casual rate.
• Birthday offers: one per person per year. Not transferable or refundable.
• Student discount: 20% off full-priced class packs for 12 months with a current student card. Email a copy to hello@loveathletica.com.au.
• Discounts and promo codes: one use per person unless stated. They can't be combined with intro offers, sale packs, promotional offers, challenge packs, extended-expiry packs, memberships or each other. Misusing a code may mean the standard price is charged.

Memberships have a 13-week minimum term, are billed weekly and continue until you cancel. Full details, including pauses, cancellations, price changes and fair use, are in our Membership Terms, which you accept when you join.

Each challenge or promotion has its own terms, published with it. We may change, pause or cancel a challenge or promotion if something outside our reasonable control affects it.

Gift cards are valid for 3 years from the date of purchase and can be used for classes and products at any Love Athletica studio. They can't be redeemed for cash and won't be replaced if lost or stolen. Your rights under the Australian Consumer Law are not affected.

• Prices include GST.
• We don't charge a surcharge for paying by card.

• We don't give refunds for change of mind.
• Our services come with guarantees that can't be excluded under the Australian Consumer Law. Where you're entitled to a refund under the law, we'll give it in full.
• Where we choose to give a goodwill refund in other circumstances, a $7.50 processing fee per transaction applies. Refunds are paid to your bank account.

• Prices and offers on our website and app may change at any time. Changes don't affect packs you've already bought.
• For memberships, we'll give at least 4 weeks' written notice of any price change, as set out in our Membership Terms.

We collect and handle your personal information in line with our Privacy Policy.

Our classes, programming, playlists, content and branding are owned by Love Athletica Intellectual Property Pty Ltd. You must not copy, record, reproduce or share them without our written consent.

• Physical activity carries a risk of injury. Our Client Waiver explains these risks and, where the law allows, limits our liability for personal injury from recreational services.
• We're not liable for indirect or consequential loss, such as loss of income.
• You agree to pay for loss or damage you cause to our studios, equipment or other people through your wilful, wrongful or negligent conduct, or by breaching these terms.
• Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that can't lawfully be excluded, or our liability for our fraudulent, reckless or unlawful conduct.

We may suspend or end your access to our studios if you seriously or repeatedly breach these terms, or behave in a way that is inappropriate, offensive or unsafe towards our team or other members.

We're not responsible for failing to provide services because of events outside our reasonable control, such as natural disasters, public health orders, power or technology failures. Where this happens, we'll offer other times, extend your pack or pause your membership where we reasonably can.

• We may update these terms by publishing a new version on our website. Changes don't apply to packs already bought, and membership changes follow our Membership Terms.
• We may transfer our rights and obligations under these terms to a related company, or as part of a restructure or sale of our business.
• If any part of these terms can't be enforced, the rest still applies.
• These terms are governed by the laws of Victoria, Australia.

Contact us: hello@loveathletica.com.au · 1300 89 89 52 · 11 Wilson Street, South Yarra VIC 3141