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Policies, answers and how to reach us.
Good to know
Cancel 9 hours before
Cancel in the LA app or MindBody so your spot goes to the waitlist. We can't take cancellations by social, text or email.
Be on time
Arrive 10 min early for your first class. Late arrivals may not be able to join, and some studios lock the doors at start time.
Phones
Welcome in the studio, on silent. Bring them at your own risk around the equipment.
16 and over
You must be over 16 to attend a class.
Pregnancy
Reformer classes up to 15 weeks. No heated classes at any stage. Always let your instructor know.
Bookings are yours
Classes can't be transferred or shared. Full? Join the waitlist.
Cancellations & policies
Find out more
Getting started6 questions
I'm a total beginner. Is that OK?
Absolutely. You don't need to be fit to start. Classes are broken down into simple exercises and instructors give options so you can work at your own pace.
Which class should I start with?
On the Reformer, always start with an Athletic class, even if you've done Pilates elsewhere. See our classes page for what each class involves.
What do I need to bring?
Grip Socks for Reformer, a Grip Sweat Towel for Hot Mat and Heated Yoga, and a water bottle (no glass). Both are available in studio or shop online.
How early should I arrive?
10 minutes early for your first class, so you can meet your instructor, fill out your registration and get set up.
Is there an age limit?
Yes. You must be over 16 to attend a class at Love Athletica.
Can I train while pregnant?
You can attend Reformer classes up until 15 weeks. No heated classes at any stage. Let your instructor know at each class. After birth, please wait for the all clear from your 6-week check-up.
Bookings & cancellations5 questions
How do I book?
Through the Love Athletica app or your MindBody account. Classes fill quickly, so book ahead.
How do I cancel?
In the app or MindBody, up to 9 hours before class. Inside 9 hours the class is taken from your pack. If you're suddenly unwell, a medical certificate lets us reinstate it.
What if I'm running late?
Late arrivals may not be able to join for safety reasons, and some studios lock the doors at start time. Aim to arrive 5 to 10 minutes early.
My class is full. What now?
Join the waitlist. If a spot opens up to 2 hours before class you're added automatically and notified by email or text. Can't make it? Reply N so someone else can take the spot.
Can a friend use my booking?
No. Classes can't be transferred or shared with friends or family. If you can't use your classes for a medical reason, get in touch.
Packs & memberships5 questions
What's the intro offer?
10 classes for $99, for anyone new to Love Athletica. See the intro offer page for your studio's offer.
What's the difference between a class pack and a mat pack?
Class packs cover Reformer, Hot Mat and Heated Yoga. Mat packs are for Hot Mat and Heated Yoga only. Compare them on Find your fit.
Is there a minimum term on memberships?
Yes. Memberships have a 13-week minimum, billed weekly, with a 7-day cancellation window after that.
Do you have student pricing?
Yes, students get 20% off full-priced packs with a valid student ID.
Can I get a refund or extend my pack?
Packs and memberships aren't refundable. Your pack starts from your first booking. Going on holiday? Let us know before you buy and we'll see what we can do.
In the studio4 questions
What facilities are there?
Lockers, filtered chilled water, change rooms and our Beauty Bar with GHD. Check your studio's page for showers and extras.
How hot are Hot Mat and Heated Yoga?
Hot Mat runs at 30 to 35°C in an infrared room. Our signature cooling mist cools you down at the end of every Hot Mat and Heated Yoga class.
Can I bring my phone into class?
Yes, on silent. Bring it at your own risk, as heavy equipment can damage it.
How often should I come?
Start with two to three classes a week, then build from there.
Still need help?
Send us a message and our team will get back to you. Choose your studio and what your enquiry is about so it reaches the right person.
Prefer email? hello@loveathletica.com.au