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Policies, answers and how to reach us.
Good to know
Cancel 9 hours before
Cancel in the LA app or MindBody so your spot goes to the waitlist. We can't take cancellations by social, text or email.
Be on time
Arrive 10 min early for your first class. Doors close at start time, and a late arrival means the class is forfeited.
Phones
Phones away in class so everyone gets an hour to switch off. Before and after, snap away. Just be mindful of others nearby.
16 and over
You must be over 16 to attend a class.
Pregnancy
Reformer classes up to 15 weeks. No heated classes at any stage. Always let your instructor know.
Bookings are yours
Classes can't be transferred or shared. Full? Join the waitlist.
Cancellations & policies
Find out more
Getting started9 questions
I'm a total beginner. Is that OK?
Absolutely. You don't need to be fit to start. Classes are broken down into simple exercises and instructors give options so you can work at your own pace.
Which class should I start with?
Any of them. Every class is open to all levels, and your instructor will give you options to suit. See our classes page for what each class involves.
What do I need to bring?
Grip Socks for Reformer, a Grip Sweat Towel for Hot Mat and Heated Yoga, and a water bottle (no glass). Both are available in studio or shop online.
How early should I arrive?
10 minutes early for your first class, so you can meet your instructor, fill out your registration and get set up.
Is there an age limit?
Yes. You must be over 16 to attend a class at Love Athletica.
Can I train while pregnant?
You can attend Reformer classes up until 15 weeks. No heated classes at any stage. Let your instructor know at each class. After birth, please wait for the all clear from your 6-week check-up.
How long is a class?
Athletic Reformer classes are 50 minutes and Hot Mat classes are 45 minutes. +15 Flow classes add an extended stretch, so they run 60 minutes. Check the LA app for each class.
Are men welcome?
Absolutely. Everyone is welcome at Love Athletica. Every class has options for every level, so you can work at the pace that suits you.
I have an injury or health condition. Can I still come?
In most cases, yes. Tell your instructor before class and they’ll give you safe options. If you’re unsure, check with your GP or health professional first. Need time off? A medical certificate may let us return a credit or pause your membership. Submit an enquiry here.
Bookings & cancellations8 questions
How do I book?
Through the Love Athletica app or your MindBody account. Classes fill quickly, so book ahead.
How do I cancel?
In the app or MindBody, up to 9 hours before class. Inside 9 hours, the class is taken from your pack, or a How do I cancel?
0 late cancel fee applies on a membership. The only exception is a medical certificate.
What if I'm running late?
Doors close when class starts. Arrive after that and your class is forfeited, because you’ve held a spot another client could have booked. Aim to arrive 5 to 10 minutes early.
What if I don't turn up?
If you don’t cancel and don’t come, you lose the class credit from your pack, or a $15 no-show fee applies on a membership. The only exception is a medical certificate. Submit an enquiry here.
My class is full. What now?
Join the waitlist in the LA app. Treat it like a booking, because if a spot opens you’re in and a credit is used. See how waitlists work.
Can a friend use my booking?
No. Classes can't be transferred or shared with friends or family. If you can't use your classes for a medical reason, get in touch.
What happens if you cancel a class?
We only cancel when we have to. If we do, your credit goes straight back into your account (or you won’t be charged on a membership), and we’ll let you know by text or email so you can rebook.
Can I book a private group or corporate session?
Yes. We run private Reformer and Hot Mat sessions for teams, celebrations and events, outside regular class times. Submit an enquiry here with your preferred studio, group size and date.
Waitlists8 questions
How does the waitlist work?
When a class is full, join the waitlist in the LA app. If a spot opens, you’re added to the class automatically, any time up to 2 hours before it starts. Treat your waitlist spot like a booking.
Do I pay if I get in?
Yes. Once you’re added, it’s a booking. A credit comes out of your pack, or it counts as a booking on your membership. So keep an eye out.
How will I know I’m in?
We send an automatic text and email the moment you’re added. If your notifications are turned off, you won’t receive it, but you’re still booked and your credit is still used. Keeping notifications on is up to you, so check them now.
I can’t make it anymore. What do I do?
Take yourself off the waitlist in the LA app straight away. Already been added? Reply 9 to our text or cancel in the LA app, at least 9 hours before class, or late cancel rules apply: the class is forfeited on a pack, or a $10 late cancel fee applies on a membership.
Can I join more than one waitlist?
Only join one. If you join more, you could get into more than one class, and multiple class credits will be used.
I’m on the waitlist for an early class. Anything to know?
You could be added overnight. If you won’t be up in time to check, remove yourself before bed.
Do I need a credit to join?
Yes. You need an active pack or membership with a credit available to be added automatically.
Why can’t I join the waitlist?
Waitlists close 2 hours before class. After that, if a spot opens, you can book it directly in the app.
Packs & pricing6 questions
What's the intro offer?
10 classes for $99, for anyone new to Love Athletica. See the intro offer page for your studio's offer.
What's the difference between a class pack and a mat pack?
Class packs cover Reformer, Hot Mat and Heated Yoga. Mat packs are for Hot Mat and Heated Yoga only. Compare them on Find your fit.
Do you have student pricing?
Yes. Students get 20% off full-priced class packs for 12 months. Submit an enquiry here, choose Student Discount and upload a photo of your current student ID. We'll apply it to your account.
Can I get a refund or extend my pack?
Packs and memberships aren't refundable. Your pack starts from your first visit. Going on holiday? Let us know before you buy and we'll see what we can do.
Who can use the intro offer?
It’s for anyone new to Love Athletica, once per person. It’s valid for 30 days from your first visit. Not sure if you’ve had an account before? Submit an enquiry here and we’ll check.
Do you sell gift cards?
Yes. Buy a digital gift card for a class pack or a custom amount on our gift cards page or in the LA app. Prefer a physical card? Ask in studio or submit an enquiry here.
Memberships12 questions
What memberships do you offer?
Two, both billed weekly. Unlimited All Access ($69/wk) covers Reformer, Hot Mat and Heated Yoga. Unlimited Mat ($52/wk) covers Hot Mat and Heated Yoga. Compare them on Find your fit.
Is a membership better value than a class pack?
If you train 3 or more times a week, yes. Unlimited All Access is unlimited, so the more you come, the less each class costs: about $23 a class at 3 a week, $17 at 4 and under $14 at 5. Packs range from $21.50 to $36 a class. Compare on Find your fit.
Can I use my membership at any studio?
Yes. Both memberships work at every Love Athletica studio, so you can train wherever suits you that day.
Is there a minimum term?
Yes, 13 weeks. Payments come out weekly on the same day you signed up. After 13 weeks your membership keeps rolling week to week until you cancel.
How do I sign up?
Buy it in the LA app or at the front desk. You’ll need a valid credit or debit card saved to your account for the weekly payments.
Can I pause my membership?
Yes. You can pause for up to 6 weeks each calendar year, across up to 4 pauses. Submit an enquiry here at least 7 days before, with your exact start and end dates. Pauses can’t be backdated, and paused weeks don’t count towards your 13-week minimum. Longer pauses may be possible with a medical certificate.
How do I cancel?
Once you’ve completed your 13 weeks, submit an enquiry here with at least 7 days notice. We’ll confirm by email and let you know your final payment and the last day you can book. Any unused classes end on your finish date.
Can I change or upgrade my membership?
Yes. You can upgrade at any time, including during your minimum term. Switching to a lower membership is available once your 13 weeks are done. Submit an enquiry here and we’ll sort it.
What happens if I late cancel or miss a class?
Cancel at least 9 hours before class in the LA app or MindBody. On a membership, a late cancel is $10 and a no-show is $15, charged to your card on file. It can take up to 7 days to appear. Genuine emergency? Submit an enquiry here.
What if a payment fails?
Your membership is put on hold and upcoming bookings may be cancelled until the payment goes through. Update your card in the LA app and email us if you need a hand.
Does the student discount apply to memberships?
No. The student discount applies to full-priced class packs only.
Can I use my membership interstate?
Yes. Your membership works at every Love Athletica studio across Victoria, South Australia, the ACT and WA. First time at a new studio and the app won’t let you book? Submit an enquiry here and we’ll link your profile.
In the studio5 questions
What facilities are there?
Lockers, filtered chilled water, change rooms and our Beauty Bar with GHD. Check your studio's page for showers and extras.
How hot are Hot Mat and Heated Yoga?
Hot Mat runs at 30 to 35°C in an infrared room and finishes under our signature cooling mist. Heated Yoga runs warm to hot, and Warm Yin is gently warm.
Can I bring my phone into class?
Phones away in class, so everyone gets an hour to switch off. Before and after class, snap away. We love seeing the studio through your eyes. Just be mindful of others nearby.
How often should I come?
Start with two to three classes a week, then build from there.
What if I feel unwell in a heated class?
Stop and sit down on your mat straight away. There’s no pressure to push through. Let your instructor know and they’ll look after you. Take breaks whenever you need.
Your account6 questions
Why do I need notifications on?
Booking notifications are how we tell you you’ve come off a waitlist, or that a class has changed or been cancelled. They’re sent automatically. If yours are off, you won’t get them, but your booking and credit still stand. Keeping them on is your responsibility, so take 30 seconds to check now.
Will turning on notifications mean marketing emails?
No. Booking notifications and marketing are separate settings. Booking notifications only cover your classes: confirmations, cancellations and waitlist spots. Marketing is optional, but leave it off and you’ll miss out on some sweet deals.
What do I get if I sign up to news by email and SMS?
First access to the good stuff, including:
- Early access to presales and Founding memberships when a new studio opens
- Member offers, sale packs and limited edition packs, often before anyone else
- A birthday treat each year
- A monthly newsletter from your studio, once you’re a client
- New classes, challenges and schedule updates
- Free community classes and events
- New merch drops
No spam. Unsubscribe any time, and your booking notifications stay on either way.
How do I turn on notifications?
It takes 30 seconds in the LA app. On the web, log in to your MindBody account and update your notification settings there.
Open the LA app and tap Profile.
Tap Settings.
Switch on booking confirmations, cancellations and waitlist alerts, by text and email. Marketing is optional.
I can’t log in or forgot my password.
Check the LA app is up to date, then tap “Forgot your password?” and enter the email linked to your account. Check your junk folder for the reset email. Still stuck? Submit an enquiry here.
How do I update my card?
In the LA app, go to Profile, then Wallet, and add or update your card. Keep just one active card saved to avoid payment issues.
Still need help?
Send us a message and our team will get back to you. Choose your studio and what your enquiry is about so it reaches the right person.